NeedASafe's Frequently Asked Questions

Q. Who is NeedASafe?
A. We provide high-quality, British-made safes and security products at affordable prices direct to you, the end user. You can read more about the history of safes and NeedASafe here.

Q. What makes NeedASafe.com different from similar sites?
A. We DO NOT sell substandard, inferior imported safes seen elsewhere online and in many high-street stores. See how our safes are tested.

Q. What are the advantages of purchasing your products?
A. You will get high-quality products for the best value on the internet, backed by our one-year guarantee on all products for parts and labour.

Q. Why are your products so cheap?
A. We buy large quantities direct from our manufacturer and pass our savings on to you, our customer.

Q. How do I receive ordered products?
A. Once you complete the payment process, our authorisation team will check your credit card information. After that, you will receive a confirmation email from us to arrange the delivery date.

Q. What is the delivery time?
A. Approximately 14 days from the date of your order.

Q. What payment methods are available to me?
A. You can purchase our products online using Mastercard, Visa, Visa Delta, Visa Electron, Visa Purchasing, JCB, Solo, Switch or by cheque.

Q. Is it possible to order over the phone?
A. Yes, please call 0800 073 1590 Monday to Friday, 9:00am to 5:30pm.

Q. Can you make a custom product for me?
A. Yes, our design engineers are ready to fulfil your needs with bespoke designs. Please contact us with further details at sales@needasafe.com.

Q. How often do you add new products?
A. Our team works 24/7 and we try to add new products every day to keep our safes catalogue constantly up to date.

Q. How secure is your online purchasing store?
A. 100 per cent secure! We use the latest 128-bit encryption technology to protect all transactions. Our site uses industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. In this way, information passed between your computer and us cannot be read in the unlikely event of someone intercepting it. Credit or debit card transactions are secure.

Q. Do you offer discounts on bulk purchases?
A. Yes, please contact sales on 0800 073 1590 or email sales@needasafe.com for a quote.

Q. Do you offer 30-day business credit accounts to corporate customers?
A. Yes, please contact our accounts team on 0800 073 1590 or email accounts@needasafe.com.

Certificates explained

• VDMA 24991
... means that the safe is tested against fire according to the European standard VDMA 24991. Thereby today's and future demands for fire protection is achieved. This is the most complete test with production control, certification, drop test, remaining heat, and so on.

• NT Fire 017
... means that the safe is tested according to the Scandinavian standard for fire at respective country's test institute. This includes production control and certification.

• EN 1143-1
...means that the safe is tested against burglary according to the European standard EN 1143-1. Thereby burglary protection of valuables both according to existing and future demands is achieved. This includes production control and certification, and so on.

Read about the history of safes and NeedASafe.